Welcome to Maple propeller shop! We make stylish quality pants, shorts and accessories for men.
SHIPPING. We ship globally. Our couriers are DHL Express (for orders above 200$ USD) and Lithuanian National Post (for orders below 200 $ USD).
Important: Please include your phone number ( via the Note to seller) in case the courier needs to contact you before the delivery.
TRACKING. Tracking is available for all orders above 35 $ USD. If your order is smaller, we advise buying tracking additionally via special listing in our shop.
If you want to track your package, please refer to the courier name and tracking number included in your shipping notification:
- DHL Express: http://www.dhl.com/en/express/tracking.shtml
- National post: http://globaltracktrace.ptc.post/gtt.web/ or use national courier in the country of destination, for instance, USPS, Canada Post, Australia Post etc.
Important: tracking service is NOT insurance. If you want your parcel to be insured, please contact us.
Orders above 200 $ USD (shipped with DHL express):
USA: 3-5 business days
Other destinations: 3-8 business days
Orders below 200 $ USD (shipped with Lithuania National Post):
USA, CANADA: 2-4 weeks
European Union 1-2 weeks
Australia 3-5 weeks
Rest of the world: 3-5 weeks.
We dispatch all orders within 1-3 business days.
Parcels are delivered within business days.
CUSTOMS, OTHER TAXES & DUTIES. Maple propeller is based and ships from Lithuania, European Union. Any customs duties and/or local taxes are the buyer’s responsibility. No additional taxes apply for customers from the countries of European Union. As of March 26, 2016, non-taxable value is 800 USD for USA, 1000 AUD for Australia.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Please contact me if you have any problems with your order.
EXCHANGES & RETURNS
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be with all the original tags, undamaged packaging and follow our instructions below:
- Items can be returned/ exchanged within 14 days of receipt.
- Prior to returning/exchanging the item, you have to contact us via private ETSY message or email at info [!at] maplepropeller.com and receive the authorization for return/exchange and information if the item for exchange is available.
- You have to dispatch the returning item(s) within 14 days from the date of authorization for return received from us.
- Returning goods must be shipped with the service providing a tracking number. We are not responsible and will not exchange/refund damaged or lost goods in transit. The Buyer covers the cost of the return/exchange shipping.
- There is a 15 USD handling fee for returned clothing (suits, pants, waistcoats) which will be deducted from your refund. If your purchased item is being exchanged, the handling fee will not be charged.
- Return shipping should be addressed to:
- Gediminas Jasinskas/ Milda Jasinskiene
Laumių g. 7, 47202 Kaunas, Lithuania
- When filling out the shipping and/or customs form, clearly mark “RETURNED GOODS”.
- IMPORTANT! When returning the goods, please include the original invoice.
If the returned product is not shipped back following the above instructions we may be forced to reject the return or deduct any additional administrative fees or customs fees from your refund.
If the item for exchange is not available in the same design, we will offer other designs or refund. We will inform you about it upon initial contact, prior to giving the authorization for return/exchange.
NON-RETURNABLE ITEMS: We cannot accept returns or offer exchanges for the custom orders and items that were altered to your individual fit.
Exchanged items are shipped using Lithuanian National Post services and delivery times are USA, CANADA: 2-4 weeks; European Union 1-2 weeks; Australia 3-5 weeks; Rest of the world: 3-5 weeks.
- There is a 15 USD handling fee for returned clothing (suits, pants, waistcoats) and 2 USD handling fee for accessories (socks, gift boxes, pocket squares) which will be deducted from your refund. If your purchased item is being exchanged, the handling fee will not be charged.
Once the returning item is received and inspected, we will send you a message to notify you that we have received your returned item. We will also notify you of the approval/rejection of the refund. If it is approved, the refund will be processed via Paypal within 15 business days from receiving returned goods to the account the original order was paid from.
DAMAGES: We use sturdy padded envelopes for packaging and shipping your items. We cannot be held responsible for damages incurred during shipping. Always inspect for damage at the time of receipt and report it to your local shipping provider as soon as possible.
Please inform us if you wish to arrange insured shipping for an additional cost.
NON-DELIVERIES, LATE DELIVERIES, LOST & UNCLAIMED ITEMS. If your order does not arrive within the time noted above, please contact us and we will assist in the search for the item. We can apply for the search with the shipping provider when the given delivery time passed. It might take from 2 weeks to 3 months for the item to be located or declared as lost.
- Search of an item is only possible if your order has a tracking number.
If a parcel is delivered after the date, we cannot be held responsible and cannot provide compensation.
- If the addressee was not available during the scheduled delivery, usually parcels are kept in the local post office for approx. 30 days and usually local post provider give the opportunity to re-schedule online repreated delivery. If the parcel is not collected within that period of time, the parcel will be returned to the sender. We do not resend or refund the unclaimed items unless you contact us and cover the repeat shipping.
Please contact us if you have any questions!